Question 1

What is PayProff?

Accepted Answer

PayProff is a service that keeps your money safe during transactions. It holds the
                funds in a secure account until both sides are happy with the deal. Think of it like
                a trusted middleman that makes sure everything goes smoothly before the money is
                released.PayProff A/S, founded in 2019, holds a
                Payment Service Provider (PSP) license
                issued by the Danish FSA.

Question 2

What is an Escrow account?

Accepted Answer

An escrow account is an insured secure account that holds money safely until the
                terms of a deal are met. It’s like a tool that makes sure both the buyer and seller
                are protected.Escrow is the process where a neutral
                third party holds the money until both sides have completed their part of the deal.
                This makes transactions safer and helps build trust between the buyer and seller.
                It's commonly used for things like phones, laptops, cars, jewelry, and even real
                estate.

Question 3

Why should I use PayProff?

Accepted Answer

PayProff keeps your money safe. It protects both buyers and sellers. For buyers, it
                ensures you get what you paid for. For sellers, it guarantees that the buyer
                actually has the money. It reduces risks for both sides and makes the transaction
                smoother and safer.

Question 4

Who is PayProff for?

Accepted Answer

Anyone with an eID who wants to buy or sell safely, whether it’s a phone, laptop,
                car, or even a boat. PayProff is perfect for transactions of any size.

Question 5

How does PayProff work?

Accepted Answer

Here’s how it works with a few examples:‍Example 1:
                Buying a laptop1: You agree with the seller to use PayProff.2: You
                create an account and send an invite to the seller.3: You pay the seller
                via PayProff, and both are notified when the payment is received.4: The seller
                sends you the laptop and shares tracking details.5: Once you’re happy with the
                laptop, you release the payment.6: If something’s wrong, the money stays with
                PayProff until the issue is resolved.‍Example 2:
                Hiring a craftsman1: You agree to use PayProff for the payment.2: The
                buyer deposits the payment into PayProff, and both parties are notified.3: The
                craftsman starts the work.4: Once the work is done and the buyer is happy,
                they release the payment.5: If there’s an issue with the work, the
                payment stays with PayProff until resolved.‍Example 3:
                Renting an apartment1: You agree with the landlord to use PayProff.2:
                You pay the landlord via PayProff, and both are notified when the payment is
                received.3: You move in and inspect the apartment.4: Once satisfied, you
                release the payment.5: If there’s an issue, the money stays with PayProff
                until it’s resolved.

Question 6

How do I create an account?

Accepted Answer

Simply sign up with your eID, then click "Create transaction" to start a deal. Fill
                in the details like the amount, who pays the fee, and when you expect the payment to
                be released.

Question 7

How do I reset my password?

Accepted Answer

Send an email to
                support@payproff.com
                if you need to reset your password.

Question 8

How do I delete my PayProff account?

Accepted Answer

If you want to delete your account, email us at
                support@payproff.com.

Question 9

How much does it cost to use PayProff?

Accepted Answer

You can check the costs using our price calculator.

Question 10

What is the difference between manual and automatic payouts?

Accepted Answer

Automatic payout:The money is sent to the seller after a set
                number of days.‍Manual payout:The buyer releases
                the money once they’re happy with the product or service.

Question 11

How do I release funds?

Accepted Answer

If you’re using manual payout, you release the funds yourself once you approve, that
                the transaction is complete. With automatic payout, the funds are sent to the seller
                after the agreed time has passed.

Question 12

Is PayProff safe to use?

Accepted Answer

Yes, PayProff takes your security seriously. We verify users before they can use the
                platform, and we run checks to stop suspicious activity. PayProff also holds a
                license from the Danish Financial Supervisory Authority (FSA).

Question 13

Are my funds secure with PayProff?

Accepted Answer

Your funds are safe with PayProff. We verify the identity of users and follow strict
                security measures. If you’re a private individual in Denmark, we use eID for
                identity verification. We’re adding more verification options for users outside
                Denmark soon.

Question 14

What should I do if my account is compromised?

Accepted Answer

Please contact our support team immediately if you think your account has been
                compromise.

Question 15

Why does PayProff need my bank details?

Accepted Answer

We need your bank details to send you the payment or refund you if needed. This way,
                you don’t have to share your bank information directly with the other party in the
                deal.

Frequently asked questions